Privacy Policy

1. Information We Collect

a. Information You Provide

• Name, email, password
• Business and client details
• Social media content, captions, media
• Billing and subscription details (processed via third-party providers)

b. Connected Account Data

When you connect social platforms, we may access:

• Account IDs and usernames
• Posts, comments, messages, analytics
• Scheduling and publishing permissions

We only access what is required to provide the Service.

c. Usage Data

• Log data (IP address, browser, device)
• Feature usage and interactions
• Performance and error diagnostics

2. How We Use Your Data

We use your data to:

• Provide and operate Modus
• Publish and schedule content on your behalf
• Generate analytics and reports
• Improve features and performance
• Provide customer support
• Process payments
• Ensure security and prevent abuse

3. AI & Data Processing

• Your content may be processed by AI systems to provide suggestions and optimizations.
• We do not use your private client data to train public AI models.
• AI processing is limited to delivering product features.

4. Data Sharing

We do not sell your personal data.

We may share data with:

• Payment processors
• Hosting and infrastructure providers
• Analytics and error monitoring tools
• Social media platforms you explicitly connect

All partners are required to protect your data.

5. Client Data Responsibility

If you manage data on behalf of your clients:

• You are responsible for informing them how their data is used.
• Modus acts as a data processor, you act as the data controller.

6. Data Retention

• We retain data while your account is active.
• You may request deletion of your account and associated data.
• Some data may be retained for legal or financial obligations.

7. Security

We implement industry-standard security measures, including:

• Encryption in transit
• Access controls
• Secure infrastructure

No system is 100% secure, but we take protection seriously.

8. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate data
• Request deletion
• Object to certain processing

Requests can be sent to support@modus.social.

9. International Users

Your data may be processed in countries outside your own. We take steps to ensure lawful data transfers.

10. Cookies

Modus uses cookies and similar technologies for:

• Authentication
• Analytics
• Performance

You can manage cookies via your browser settings.

11. Changes to This Policy

We may update this Privacy Policy. Continued use means acceptance of the updated policy.

12. Contact

Privacy questions? Email us at support@modus.social. Modus is operated by Feels Like Aurora Pte. Ltd.